Returns Policy

We cannot imagine that you would want to return any goods purchased from us, however in the unlikely event that you are not entirely satisfied with your purchase, you have 7 days from the date you receive your order to request a refund or exchange. We will only accept items if they are in its original, saleable condition with tags attached and NOT worn. This only applies to NON-SALE ITEMS. For sale items we only offer exchange or a credit note for you to use on your next purchase. Please note this also has to be reported to us within 7 days of your item being received. Credit notes last up to a three month period.

Bespoke (Tailor Made to order items) are not returnable under any circumstances; along side with Jewelry items due to hygiene purposes these are also not returnable.

When sending back your parcel, please provide us your invoice document and reason for returning the item. Please ensure items are adequately packed and labeled.

Please note we cannot accept liability of items until they have been signed for by our office. Please ensure sufficient tracking and insurance is provided as we aren’t liable for any loss or damaged items during transit.

We comply with all Distant Selling Regulations for further information see Terms & Conditions.

On refunds we charge a transaction return charge of - £1.00, Credit Cards - 3%.

In case of a return where by returning goods you order total after deducting the value of the returned goods is less than £100.00 your free delivery offer shall be negated and £5.99 will be deducted from your refund.

Please return items to:

New Quality Fabrics Limited,
580 Green Lane,
Birmingham,
B9 5QG,United Kingdom

If you have any questions or are unsure about anything please don’t hesitate to contact us on (+44) 121 773 2750 or alternatively email us on support@nqfonline.com